Subrtex Reviews

Subrtex is an online store that offers a wide range of products including mattresses, mattress toppers, pillows, furniture, slipcovers, and accessories. They offer free shipping, a 30-night trial with hassle-free returns, and a 10-year limited warranty. The price range for their products is quite competitive. For instance, the prices for their slipcovers range from $19.99 to $79.99. The prices for loveseat slipcovers specifically range from $35.99 to $49.99. They also offer an Organic Gel-Infused Foam Mattress Topper (3 inch) which includes a free waterproof cover, priced from $79.99. Please note that these prices are subject to change and it's always best to check the official website for the most accurate and up-to-date information.

Subrtex is a rapidly growing e-Commerce home decor company that was founded in 1998. They specialize in mattresses, universal slipcovers, and other household essentials. Their products are eco-friendly and made with high-quality materials. They offer an extensive collection of mattresses, mattress toppers, pillows, furniture, slipcovers, and accessories. They provide free shipping, a 30-night trial with hassle-free returns, and a 10-year limited warranty. They have developed a number of large transit warehouses in many places to form a tight and efficient logistics mode with the help of their self-developed AI intelligent management system. They adopt online and offline sales strategies to sell exquisite household products. They have 48 different products for slipcovers all made by Subrtex. They actively participate in recycling and promoting sustainability initiatives.

To return a product to Subrtex, you can initiate a return or exchange up to 45 days from the date of delivery if you are not satisfied with your purchase. Please email at customerservice@subrtex.com stating your reason for return and attach images of the product and prepaid shipping label. All returned items must be in the original packaging, unused, undamaged, and in a resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in the assessment and reduction of the final refund amount. If a refund is requested, the refund amount will be the original total less shipping charge, 15% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 3-5 business days for your return to be processed. If you feel you have received defective, incorrect, or incomplete product(s), please contact us at customerservice@subrtex.com within 7 days of receipt. For faster assistance, please email us with your order number, contact information, and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. We will refund the full cost if the return is a result of our error or defective product. You may request a cancellation after an order is processed, but it is not guaranteed. A 10% service charge on the original item price will apply if the merchandise has been shipped when you requested for cancellation. Contact us via customerservice@subrtex.com to have your order canceled. Please provide the order number, receiver's name, and email address. We do not refund any payment of service charge that your bank or credit card issuer applies. Please contact your bank and issuer for further information. We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. When Subrtex Houseware For Return Shipping - Subrtex Housewares will pay for the cost of return shipping if the reason for return was a result of OUR error.

You can contact the customer support at subrtex.com through the following ways:

• Email: You can reach out to them via email at customerservice@subrtex.com.
• Phone: You can also contact them by phone at 909-468-1486. Their phone service is available from Monday to Friday, 9am - 5pm PST.
• Address: If you need to send them mail, their U.S. Headquarter is located at 9935 Beverly Blvd Unit 3, Pico Rivera, CA 90660.

Please remember to provide your order number and the platform you ordered from when you contact them. This will help speed up the processing of your request..

Subrtex.com has a detailed Return and Exchange Policy. If you are not satisfied with your purchase, you can initiate a return or exchange up to 45 days from the date of delivery. All returned items must be in the original packaging, unused, undamaged, and in a resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in the assessment and reduction of the final refund amount. If a refund is requested, the refund amount will be the original total less shipping charge, 15% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. They are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 3-5 business days for your return to be processed.

If you feel you have received defective, incorrect, or incomplete product(s), please contact them within 7 days of receipt. They will refund the full cost if the return is a result of their error or defective product. You may request a cancellation after an order is processed, but it is not guaranteed. A 10% service charge on the original item price will apply if the merchandise has been shipped when you requested for cancellation.

Regarding their Shipping Policy, all orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Any order on Friday will be shipped on Monday or Tuesday as per 2 days handling time. If they are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. They offer free standard shipping to physical addresses within the 48 contiguous United States, excluding Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands and Military Bases (AA, AE, AP). Usually, they use Front Door Package Delivery (e.g., FedEx or UPS) to your delivery address. Packages do not require a signature but will be left at the discretion of the carrier. For some larger furniture items, they may also use Truck Delivery (usually on a pallet) with a contracted carrier. The carrier will call to schedule a drop-off time with you. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

The contact information for Subrtex is as follows:

• Subrtex U.S. Headquarter: 9935 Beverly Blvd Unit 3, Pico Rivera, CA 90660
• Phone Number: 909-468-1486 (M-F: 9am - 5pm PST)
• They also have a location at 630 S Hambledon Ave, City Of Industry, CA, 91744.

Please note that this information is subject to change and it's always a good idea to check their official website for the most current contact details.